General Questions

What makes Serenity Aesthetics & Spa different from other spas in Charlotte?
We specialize in transformative skincare experiences rooted in healing, renewal, and luxury. Every treatment is customized to your skin’s unique needs, blending clinical expertise with serene ambiance.

Where are you located?
We’re proudly located in the Ballantyne area, 10614 Providence Rd Ste. 37, Charlotte, NC. Our spa offers a peaceful, private setting designed to help you unwind and glow. 

How do I book an appointment?
You can book directly through our website using the Book Your Transformation button. If you need assistance, feel free to contact us via email or social media.

What are your spa hours?
We offer flexible hours to accommodate your self-care needs:

• Monday – Friday: 10:00 AM – 8:30 PM
• Saturday: 10:00 AM – 4:00 PM
• Sunday: Closed (reserved for rest and renewal)
  Evening appointments may be available upon request.

Treatment & Service Questions

What treatments do you offer?
We offer a curated menu of advanced facials including microneedling, acne facials, hydrodermabrasion, and our signature Luxe Lift Facial. Each service is tailored to your skin goals.

How do I know which facial is right for me?
During your first visit, we’ll conduct a personalized skin analysis and consultation to recommend the best treatment for your concerns—whether it’s acne, aging, texture, or hydration.

Are your treatments safe for sensitive skin?
Absolutely. We use gentle, high-performance products and techniques designed to soothe and strengthen even the most sensitive skin types.

🕒 Policies & Preparation

What is your cancellation policy?
We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may incur a fee to honor our time and preparation.

Do I need to arrive early for my appointment?
Yes, please arrive 10 minutes early to settle in and complete any necessary intake forms. This ensures your full treatment time is honored.

What should I do before my facial?
Avoid exfoliating or using active ingredients (like retinol or acids) 48 hours before your appointment. Come with a clean face if possible, and let us know about any recent procedures or skin sensitivities.

💳 Payments & Gift Cards

What forms of payment do you accept?
We accept major credit cards, debit cards, and digital payments. Full payment is due at the time of service.

Do you offer gift cards?
Yes! Serenity gift cards are perfect for birthdays, self-care, or just because. You can purchase them online or in person.

🧴 Skincare Products

Do you sell skincare products at Serenity Aesthetics & Spa?
Yes. We offer a curated selection of professional-grade skincare products that complement our treatments and support your skin’s transformation at home.

How do I know which products are right for my skin?
During your facial or consultation, we’ll assess your skin’s needs and recommend products tailored to your goals—whether it’s hydration, acne management, anti-aging, or barrier repair.

Are your products clean, cruelty-free, or vegan?
We prioritize high-performance formulas that are ethically sourced and skin-safe. Many of our offerings are cruelty-free and free from harsh additives. If you have specific preferences, just let us know—we’ll guide you accordingly.

Can I purchase products online?
Yes! You can shop our skincare collection directly through our website. Visit the Shop Circadia Skincare page to explore our featured products, bundles, and seasonal favorites—all available for delivery to your door.

Do you offer product bundles or starter kits?
Absolutely. We offer seasonal bundles and customized starter kits designed to simplify your routine and maximize results. Check our online store or ask about current promotions during your visit.